Last updated: 8/1/2023
Information We Collect
We collect and process personal information to provide you with our services and improve your experience. The types of personal information we collect include:
Contact Information: We may collect your name, email address, phone number, and other relevant contact details when you provide them through our website, email communications, or other means.
Appointment Details: When you request an appointment through our website or other channels, we collect information about the appointment date, time, and any specific details you provide.
Message Responses: If you respond to our reminder messages, such as replying “Yes” to confirm an appointment or “STOP” to opt out, we collect and process those responses.
How We Use Your Information
We use the collected information for the following purposes:
Appointment Reminders: We use your contact information to send you reminder messages about your scheduled appointments. These messages may include details such as appointment dates, times, and confirmation options.
Customer Communication: We may use your contact information to communicate with you regarding our services, updates, or other relevant information.
Service Improvement: We use the collected data to analyze and improve our services, website, and communication methods.
Legal Basis for Processing
We process your personal information based on the following legal grounds:
Contractual Necessity: We process your information to fulfill our obligations related to the appointments you schedule with us.
Legitimate Interests: We may process your information for legitimate business interests, such as improving our services and communicating with you about relevant updates.
You have the right to:
- Access the personal information we hold about you.
- Rectify any inaccurate or incomplete personal information.
- Withdraw your consent at any time, if consent is the basis of processing.
- Object to the processing of your personal information for legitimate interests.
- Erase your personal information in certain circumstances.
- Restrict the processing of your personal information under specific conditions.
- Receive a copy of your personal information in a structured, commonly used, and machine-readable format.
We take reasonable and appropriate measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.